Contact us

How can we help you? Contact our Customer Service team by phone or email. We would love to hear from you!

Contact us

Do you have questions or something you want to share? Let us know! 😀


    The Office

    Come in and say hi or sign up for a tour!

    Mälartorget 17
    111 27 Stockholm

    Google Maps

    Opening hours

    Our contact hours are:
    • Monday – Friday: 10:00 – 14:00 (GMT+2)
    • Saturday: 10:00 – 16:00 (GMT+2)
    • Sunday: Closed

    Give us a call

    Got an invoice? Here are our VAT

    • SE – OURWAY Tours AB, Mälartorget 17 11127 Stockholm Sweden
    • DK – OURWAY Tours AB c/o Symbion, Howitzvej 60, 1. sal 2000 København Denmark
    • NO – OURWAY Tours AB, Oscars gate 27 0352 Oslo Norway

    The team that will assist you

    Natalie O

    Founder

    We have the pleasure of creating memories for and together with our guests. A privilege to say the least!

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    Elin O

    Customer Service

    I’m not ready to share my secrets yet, I will be sharing them on my tour! See you there 😉

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    Christopher O

    CEO

    I like the feeling of knowing that my efforts contribute towards more people experiencing our fantastic city.

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    Frequently Asked Questions

    About our tours & booking

    How do I find the guide? I have a gift card, how do I use it when booking? I have a Stockholm Pass, how do I book a tour? I have a Stockholm City Pass, how do I book a tour? I have an Oslo Pass, how do I book a tour?

    Prices & Scheduling

    Can I get a refund for my ticket? Can I reschedule my tickets? What is included in my ticket price? Do you offer discounted tickets for children? Who can attend? Are there age restrictions?

    Food Related

    What if I have dietary of food allergies?
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