How can we help you?
Frequently Asked Questions
About our tours & booking
Do I have to book tickets in advance?
For all of our tours, booking a ticket in advance is necessary. Tickets can be bought up until a certain amount of hours prior to the start of the tour, or until they sell out. Thus, we advise you to purchase your tickets in time.
If you want to book close to departure time and the website won’t allow it, call us at +46841077330.
How do I find the guide?
Public tours: The guide is on site approx. 15 minutes before departure. Keep an eye out for a guide dressed in a blue or white t-shirt and/or jacket with the logo OURWAY.
Private tours: Look out for a handsomely dressed guide with a sign with your name on it. If you have requested to be picked up at your hotel, your guide will be waiting for you in the lobby.
Prices & Scheduling
Do you offer discounted tickets for children?
Yes, on our public tours, children have a discount on the price. Children up to 18 years go for a discounted price. Children under five years go for free.
Who can attend? Are there age restrictions?
Anyone can attend. We have age restrictions on the following tours:
- Stockholm Craft Beer Tour
- Copenhagen Craft Beer Tour
- Oslo Craft Beer Tour
Are tips and gratitude included in the price of the tour?
No. Our guides are paid by the hour (and have all the necessary insurance needed). If you want to leave tips and gratuities to your guide, it’s his/hers to keep in addition to the salary.
Can I get a refund for my ticket?
OURWAY refunds Private Tours booked by individuals up to 5 days prior to departure. Tours booked by a business have a minimum of 10 days; however, exceptions exist.
OURWAY refunds tickets for Public Tours up to 72 hours prior to departure.
For more detailed rules regarding refunds, see our cancellation policy here.
Can I reschedule my tickets?
Generally, Public Tours can be rescheduled without an extra fee; however, there are exceptions. To make it easier for us, we appreciate it if you let us know in time - at least 48 hours before the tour is to take place.
If you have concerns regarding a specific tour, contact us for details about rescheduling before booking.
What is included in my ticket price?
It’s different from tour to tour. If a tour includes a visit to one or several museums, the entrance fee is included in the price. Some tours include public transportation, whilst our private tour with transport includes a private van or bus. Under each tour, you can see what’s included.
All prices include VAT.
What if I have dietary or food allergies?
If your tour includes food or drinks, please inform us of any possible allergies when booking the tour.
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